Interview preparation
Add an AI assistant to a Delhi service desk?
How would you respond if an AI pilot is faster but less accurate?
Read the case and its exhibit, then answer aloud or use the workspace.
60s
Reveal the exemplar and rubric
Measure repeat contacts and supervisor review. Roll out only for categories where end-to-end resolution meets the quality floor.
- Answer the question directly and name the decision owner’s objective.
- Use one number or observation from the exhibit to support your claim.
- State what evidence could reverse your recommendation and what you would do next.
Give yourself one point for each criterion. Repeat the answer with the largest omission fixed.