EMPERIOStrategy & Research Lab

The consultant’s field guide

Frame the decision

  • Start with a decision statement

    Write “By [date], [owner] must choose [options] to improve [metric], subject to [constraint].” If stakeholders disagree on the metric, resolve that before building a model.

  • Ask what would change the answer

    Name a threshold before requesting data. For example, find the minimum annual volume that makes a finishing line cheaper than outsourcing, then verify whether committed orders clear it.

  • Draft an issue tree in business terms

    Split the problem into causes you can test. For falling profit, start with realised price, units, mix and costs. Check for overlap before assigning analyses.

  • State a hypothesis and its disproof

    Record what you think, the evidence you would expect to see, and the evidence that would make you abandon it. Revisit the hypothesis after each major finding.

  • Put scope and exclusions on one page

    Agree the market, period, customer segment, options and deliverable. Keep a record of out-of-scope questions so they can be addressed when their value is clear.

Collect evidence you can defend

  • Send a precise data request

    Specify fields, definitions, period, level of detail, source owner and deadline. Ask for a small sample first so you can catch join keys, missing fields and format problems.

  • Keep a source and assumption log

    For each material input, record the source, date, scope, units and whether it is observed, estimated or assumed. Mark the assumptions that could reverse the recommendation.

  • Interview for behaviour

    Ask about the last real decision, what the person considered, what they did and why. Ask for evidence of the sequence before asking how they might behave in future.

  • Compare independent sources

    Cross-check demand with customer purchases, operating capacity and another independently collected estimate. Trace reports back to their original inputs before treating them as corroboration.

  • Keep a visible counterexample

    Record the strongest evidence against the current recommendation. Decide whether it changes the main answer, narrows its scope or deserves a separate test.

Make the numbers reliable

  • Say the units before multiplying

    Write the unit beside every factor. Households × purchases per household per month × ₹ per purchase gives ₹ per month. Convert to annual figures only after checking seasonality.

  • Reconcile to a known total

    If a model splits profit by segment, sum the segments and compare with the source P&L. Check duplicates, join losses and unallocated overhead when the totals differ.

  • Check the denominator

    Verify who could have taken the action and for how long. Compare conversion among equivalent eligible populations and retention at the same cohort age.

  • Build a crossover before a complex forecast

    Calculate the threshold at which the two leading options tie. Test whether demand, capacity and costs put the threshold within a credible range.

  • Show a range and its drivers

    Use low, base and high cases supported by assumptions. Rank the inputs by how much they move the answer, then test the most sensitive input first.

  • Make the model easy to review

    Separate inputs, calculations and outputs. Add units, dates, a reconciliation check and a short change log. Ask someone unfamiliar with the model to trace one output back to its source.

Communicate a recommendation

  • Put the answer in the title

    Give each slide a sentence that states what the audience should learn. Make the chart, table or quotation prove that sentence.

  • Use one decision-relevant comparison per exhibit

    Choose a line for time, bars for comparable categories and a waterfall for a reconciled change. Label units, time, source and any material exclusions.

  • Write a one-page decision memo

    Include the decision requested, two or three reasons, the best rejected option, the main risk and the next action. Put supporting calculations in an appendix.

  • Pre-wire consequential decisions

    Discuss the draft recommendation with decision owners and implementation leads before the meeting. Ask what evidence they would dispute and what makes the action difficult.

  • Answer, support, qualify, act

    In a verbal recommendation, lead with the call, give the most decision-relevant fact, state the main uncertainty and name the next step.

Run the engagement

  • Plan backwards from the decision

    Set the review date and work backwards through the analysis, dependencies and data collection. Request the input with the longest lead time early.

  • Track decisions and open issues

    Write who decided what, when and why. Record unresolved issues with a named owner and date so they cannot disappear between meetings.

  • Separate symptoms from implementation barriers

    Check incentives, decision rights, capacity and tools before recommending training. Ask the people doing the work to describe the exception they face most often.

  • Give pilots a stop and scale rule

    Agree the pilot scope, target, guardrail and review date before launch. Specify what happens if the result is inconclusive or the guardrail is breached.

  • Protect client information

    Use approved storage and tools. Minimise personal or commercially sensitive details in interview notes, remove identifiers from shared exhibits and check who can access the material.

Practise for a case interview

  • Clarify only what changes your structure

    Confirm the objective, scope, period and any ambiguous unit. Then outline a few decision-specific branches and say which you would test first.

  • Read exhibits in three steps

    State what is measured and in what units. Describe the strongest pattern with a number. Explain what it changes about the case.

  • Estimate in both directions

    Size demand from customers and usage, then cross-check against operating capacity or transactions. Explain the largest uncertainty and avoid false precision.

  • Recover openly from a mistake

    Name the wrong unit or assumption, correct the calculation and explain whether the recommendation changes. Keep the interviewer oriented as you revise.

  • Practise behavioural answers with STAR

    Use Situation, Task, Action and Result. Spend most of the time on what you personally did, why you chose it and what the evidence says about the outcome.

  • Debrief with a specific drill

    Score structure, arithmetic, exhibit reading and synthesis separately. Repeat the weakest segment with a fresh prompt before repeating a full case.

Find a framework · Practise a case or guesstimate